How do I view prices on Tournano in another currency?
In the top right corner of the website, there is a currency drop-down menu where you can see the prices and choose your preferred currency. Click it and select the right one for you from the list. The currencies are the British Pound (£) and Euro (€). We recommend paying using your credit or debit card currency.
Can I view the website in another language?
The Tournano Website can be viewed in French, German and English. You can change the language by clicking the flag drop-down menu located at the top right corner of the website. Just select your preferred language from the displayed flags.
Do you offer tours and activities in my travel destination?
We present 5,000+ activities and tours in more than 60 countries, so there are high possibilities that we may offer tours where you want to go!
How do I find activities and tours on Tournano?
There are several means to locate Tournano activities and tours!
Through Search: Just enter your preferred search term in the search bar located at the top of any Tournano page. You will automatically see your search results with the most popular/ most booked tours appearing at the top of the list.
By Browsing: Visit our website Tournano and enter your selected location in the search field. You can arrange the results according to our recommendation, user ratings and price by opting for the "Sort by" option present at the top left of the search results page.
How do I book an activity?
At first, go to the activity page you want to book. Choose your activity date by going to the Availability" heading and clicking on the calendar icon. Available dates are marked in green while the dates already occupied are marked with gray. Click the date you want to book and select the number of individuals traveling (adults and children).
Next, click the button "Check Availability." Several tours have a number of start time alternatives, so be certain to pick the desired time and date as per your wish. Then click on the booking button which will confirm your selected option and then click "Add to cart." Review your selected booking information on the following page and click the "Check Out" button to enter in the details of the travelers and the payment methods. Please add your hotel name and address in the "Meeting Point" field if the supplier offers hotel pick - ups.
There is a field as well to submit any specific request or comments for the supplier. You will receive a voucher via email when you submit your booking. Make sure you print your voucher and carry it to the activity with you. This voucher and a valid photo ID will be examined at the meeting point by the local tour provider. We put the charges on hold for a few of our tours as we need to re-confirm the availability. The amount will not be charged until the confirmation of the tour. It can take up to 3 working days.
What forms of payment do you accept?
You can pay using MasterCard/VISA/American Express/Maestro debit or credit card or Visa Electron card when making a reservation. The Tournano is situated in the UK, so a few banks may impose an
international payment transaction fee. For additional fee-related information, you can contact your card provider.
Is my payment secure?
Yes. Your payment information is secure and encrypted against any possible fraud with the help of our secure online payment process. When we transfer and receive your personal details exchanged with our web pages, we employ industry standard encryption protocols. A “secure session”; having Secure Socket Layer (SSL) is needed to be established at first when you transfer personal data to us. Your personal data is kept in safe operating circumstances and is not available to the general internet browsers.
How long will I wait to receive my voucher after I make a successful booking?
For the majority of bookings on our website, you will get an email voucher. If any Tournano activity needs the manual affirmation from the provider, your reservation may take up to 72 hours to be confirmed.
Where can I find my booking reference number?
After submission of the bookings, you may find your reference number on both the confirmation email that you will receive shortly after the submission (when the tour is confirmed) and on the tour
confirmation page on the website. Always your reference number will start with the letters "AFF" or "ISA".
How do I change my booking information after booking?
Please contact Tournano if you have to make any alterations to your booking! You can email or call us directly. Contact us at email@example.com for more information.
If you remove the participants or modify your tour date or time, we will require to get in touch with the local partner to validate that they can accommodate such changes.
Please take a note that certain local suppliers and venues may not allow changes in date/time or cancellations for a confirmed reservation.
What do I need to bring with me to the activity?
Carry a printed copy of the ticket voucher along with you. Printed copies of your vouchers are accepted by all the local tour providers, while a number of them accept voucher displayed on your mobile screen. The activity page contains this information. A valid photo ID is also needed for the passenger whose name is on the ticket.
Please note that certain activities may require a valid ID for all the participants. This will be mentioned on your ticket voucher.
I lost the email with my voucher. How do I reprint it?
We will again send you the voucher via email. Just contact us by placing a call or an email. You can get more information on https:/www.tournano.com/support
How do I buy a gift voucher?
You can buy a gift voucher by getting in touch with us over the phone. We will then send your gift voucher to the email for you preferred for printing. All the gift certificates bought on Tournano are valid for a period of 12 months from the purchase date. You may use them to book any of the activities listed on our website.
How can I redeem a gift voucher?
You can use the following steps to redeem your gift voucher:
When can I cancel a reservation?
For each product, the costs of cancellation vary. For your reference, you can find them listed in the Product Details part on the product page on the product pages. Normally the cancellation fees are as follows:
How can I cancel a reservation?
Please contact Tournano to cancel a reservation! Directly email or telephone us and we will guide you through the process. The cancellation fees will apply in accordance with the policy of the
What should I do if I have difficulty booking?
Notify us immediately! For security purposes, we can consider making a reservation on your behalf via telephone only (please refrain from sending information on payments and credit card through email).
What if my booking is still not confirmed when the activity is already starting?
In the extremely unlikely occasion that you got no affirmation from us by the activity day, inform us immediately. We can certainly either contact our local partner to make the confirmation or cancel the reservation or issue a refund at the earliest. We highly recommend you to call the local partners at least 24 - 48 hours before the commencement of the activity and confirm all the details.
What to do if I cannot find the local partners at the specified meeting point at the time of the specified start time?
If you turn up at your commencing point and fail to locate the tour provider/guide or they fail to pick you up at the specified time, call directly to the local partner. The number of the local partner
will be given on the confirmation voucher along with their email address. If the local provider is unreachable, just give us a call and we will help you.
Why should I register for Tournano?
Registering will enable you to improve and personalize your experience with our team. You can also keep track and check the booking status in My Tournano Section as soon as you sign up.
What if I forget my password or if my password does not work?
Please click on the button "FORGOT PASSWORD" if you fail to remember your current password. We will simply reset it again for you.
Will I automatically receive marketing emails from you after registration?
Yes. After registering you will be subscribed to our newsletter automatically. In case you no longer want to get our e-newsletter but continue to receive the benefits of the registered users, simply click the unsubscribe link present at the bottom of the newsletter.